Shipping policy

Processing & Delivery Times

  • Orders for standard products (prints and products with printed artwork) are processed within 1-5 working days if in stock.

  • Delivery times depend on the courier service and the destination. Once shipped, you will receive a tracking number to monitor your package.

  • Custom paintings require more time, as they are created specifically for each customer. The estimated delivery time will be communicated during the order process based on current workload.

Shipping Costs

  • Shipping costs are calculated based on the rates of the courier service. These costs will be displayed at checkout.

  • Local pickup is available in Maastricht. If you prefer this option, please contact us at info@rylanatownsend.com to arrange a pickup time.

International Shipping

  • We offer worldwide shipping. Delivery times and costs vary depending on the destination and courier service used. Any customs duties or import taxes are the responsibility of the customer.

Tracking Your Order

  • All orders include track & trace so you can follow your package once it has been shipped. You will receive a tracking number via email once your order is on its way.

Lost or Damaged Packages

  • Once an order has been shipped, we are not responsible for lost or damaged packages. However, we will assist you in filing a claim with the shipping carrier to help resolve the issue.

  • If your order arrives damaged, please contact us within 48 hours of delivery at info@rylanatownsend.com with clear photos of:

    • The damaged item(s)

    • The packaging (including any visible damage to the box or envelope)

  • We will assess the situation and work together to find a reasonable solution, such as a replacement or partial refund, depending on the circumstances.

Questions?

If you have any questions regarding shipping, feel free to contact us at info@rylanatownsend.com.